Privacy Policy

Effective Date: August 5, 2025

1. Introduction

Frankie Drainage Services (“we”, “us”, or “our”) operates the website [frankiedrainageservices.com] and provides residential and commercial drainage, plumbing, and excavation services in the Boston/Mattapan area. We are committed to protecting the personal information you entrust to us.

2. Information We Collect

  • Contact information, such as your name, email address, phone number, mailing or service address.

  • Service details, including property type, preferred service time, project scope, repair/installation history.

  • Payment information, when provided—for example, credit card or billing details—for invoicing/payment processing.

  • Website data, including IP address, browser type, referral source, and form-submission logs.

3. How We Use Your Information

We use personal data to:

  • Provide estimates, schedule appointments, deliver services, and issue invoices.

  • Communicate updates and respond to your requests.

  • Improve our website and service offerings by analyzing usage patterns.

  • Comply with legal obligations and maintain records securely.

4. Sharing & Disclosure

We do not sell your personal information to third parties. We may share data with:

  • Third-party service providers, such as payment processors or scheduling tools, under strict confidentiality arrangements.

  • Legal authorities, when required by law (e.g. subpoenas).

  • Business transfers, if our company is sold or merged; in such event we’ll notify you beforehand.

5. Cookies & Tracking Technologies

We use standard cookies or similar tracking to enhance user experience and gather analytics (e.g. Google Analytics). You may disable cookies via your browser settings—but note that some site functionality may be affected.

6. Data Retention

We retain your personal information only as long as necessary for the purposes described: typically for the duration of your relationship with us plus applicable legal retention periods—unless you request deletion earlier.

7. Security Measures

We follow industry-standard security best practices to protect your data, including encrypted storage, access restrictions, and routine reviews. While no absolute security guarantee exists, we strive to minimize risk.

8. Your Rights (California/other applicable regions)

If you are a California resident, the California Consumer Privacy Act (CCPA) may grant you rights such as:

  • Accessing or requesting copies of personal data collected about you.

  • Requesting deletion of your personal information, subject to legal exceptions.

  • Opting out of the sale (or sharing) of your data—though we do not currently sell it.

To exercise these rights or obtain a full list of your rights under other applicable privacy laws, please contact us (see below).

9. Children’s Privacy

Our services and website are not intended for children under the age of 13. We do not knowingly collect personal data from anyone under this age. If you believe we have done so, please contact us for removal.

10. Changes to this Policy

We may update this Privacy Policy occasionally. When changes are significant, we’ll post a notice on our website and update the Effective Date.

11. Contact Information

Frankie Drainage Services
80 Fairlawn Ave, Mattapan, MA 02126, USA
Email: info@frankiedrainageservices.com
Phone: +1 617‑615‑1792